Role Description

The Project Account Manager role requires strategic thinking, strong communication skills, deep understanding of both customer and company dynamics, and visionary leadership capabilities to foster impactful client relationships and achieve mutual success.

Key Skills

• A Project account manager’s main role is to retain top customers and nurture those key relationships over time. Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.
• They need to have a strategic perspective that goes beyond short-term gains. They must be able to juggle many moving parts and orchestrate situations and long-term plans that align with a mutually beneficial strategy.
• Engage with the prospect/client, and explore their challenges — Consulting calls with the clients, document problems, ask questions and find out their challenges, approval hierarchy, etc.
• PAM Team Leader to consult Production or Technology Ops Leader and they apply the mind, speak to SC or CAM (as required), and inform the SC or CAM about PAM and Ops Lead (may be the same person in both roles or multiple people in different roles)
• They will get the right people/team; document, set up, and communicate workflows/processes and systems; understand SoW, and client expectations and start managing day-to-day client communications with help/mentoring from CAM

 

Other skills

• At the top of the list is communication. As the liaison for the customer and the rest of the company, the KAM has to excel at communicating in person, over the phone, via email, and across teams.
• One of the primary goals of a Project Account Manager is to nurture strategic relationships with top accounts, so they must possess an in-depth knowledge of the company and its customers. This expertise allows them to identify the best opportunities for growth and service to the client.
• Additionally, the strategic nature of the role means that they act as a visionary. Therefore, they will be expected to lead both customers and internal executives and managers on key initiatives.  
• They must be able to juggle multiple clients, delegate and manage assignments, and keep strategic account plans on track. This also includes impeccable time management skills, as well as strong organizational prowess.

Preferred Qualification & Experience

• Master's Degree or higher in Business Administration, Marketing, or a related field.
• Proven experience as a Project Account Manager or similar role in a client-facing environment, preferably within the marketing, advertising, or digital media industry.
• Demonstrated success in building and maintaining long-term client relationships, with a track record of achieving client retention and satisfaction goals.
• Exceptional communication skills, both verbal and written, with the ability to communicate effectively across all levels of an organization and with external stakeholders.
• Certifications in project management or related fields (e.g., PMP, CAPM) are preferred but not required.
• Minimum 8 years of experience in a client-facing role, preferably in account management, project management, or business development.
• Experience working with CRM software or similar systems for managing client relationships and tracking interactions.

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Designation Creative Designer - Digital 

Location : Gurugram, Haryana / Remotely

Role Description

Responsible for performing a wide variety of skilled graphic design functions and visualizing and creating digital campaigns using Adobe Photoshop / Adobe Animate / Google Web Designer.

Key Responsibility Areas

• Create original design ideas and layouts from creative briefings
• Works with Creative Director to enhance and execute their conceptual design ideas
• Interpret briefs to develop creative solutions that meet business and communication objectives while maintaining the integrity of the Express KCS brand
• Work with projects from start to finish, including collaborative brainstorming through to creative execution and final production under the direction of the Creative Director
• Develops, tracks and helps manage comprehensive-time schedules to insure design projects are delivered on-time and within budget
• Prepare illustrations or rough sketches of material, discussing them with clients or creative director and making necessary changes
• Keeping abreast of emerging technologies and design processes in the Digital ecosystem.

Competency

• Good understanding of brands and how they communicate to their target audience in the form of print and digital communication. For example, you should be able to understand the difference between a printed leaflet and a digital emailer which intends to communicate the same message to the target audience.
• Exceptionally well in Photoshop compositing technical knowledge. 
• Sound English and comprehension and writing skills. Independently assess and research any job briefs to visualize a visual strategy and discuss it with the client's/internal team.
• Team working skills: We value and welcome critical feedback and opinions but we don’t accept arrogance and snobbish behavior. We expect you will make mistakes and you should be able to own up.
• Time Discipline: We understand that creative people sometimes get stuck and require more time. But request you speak up before it’s too late. We love working with colleagues who don’t switch off their mobiles when organizations need them. Honesty and Integrity are the core.

Preferred Qualification and Experience

• Minimum 4 years of working experience in Photoshop, Animate CC (Flash), Illustrator, XD. Knowledge of Google Web Designer will be an added advantage.
• Degree Level: Graduate (any field)

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[et_pb_section fb_built="1" _builder_version="4.16" _module_preset="default" custom_margin="||0px||false|false" custom_padding="30px||0px||false|false" global_colors_info="{}"][et_pb_row _builder_version="4.16" _module_preset="default" custom_margin="0px||0px||false|false" custom_padding="0px||0px||false|false" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.16" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.16" _module_preset="default" global_colors_info="{}"] Designation : Senior Node.js & Angular Developer Location : Remote (occasional requirements in Noida or Gurugram offices)

Role Description

We are seeking an experienced Node.js/Angular developer to join our dynamic team. In this role, you will be responsible for developing and maintaining web applications using Node.js and Angular. You will work closely with our team of designers and developers to create innovative solutions that meet our clients' needs.

Key Responsibility Areas

• Develop and maintain web applications using Node.js and Angular
• Collaborate with designers and other developers to ensure the application is visually appealing, easy to use, and meets the functional requirements
• Write clean, efficient, and well-documented code
• Troubleshoot and debug code as necessary
• Ensure the application is optimized for maximum speed and scalability
• Stay up-to-date with emerging trends and technologies in web development
• Participate in code reviews and contribute to the development of best practices

Competencies

• Strong proficiency in Node.js and Angular
• Experience with RESTful APIs and third-party libraries
• Familiarity with modern front-end build pipelines and tools
• Understanding of fundamental design principles behind a scalable application
• Experience with database technologies such as MongoDB, MySQL, or PostgreSQL
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills  Minimum Qualification
• Minimum 5  years of experience with Node.js and Angular
• Degree in Computer Science or a related field

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