Quality Manager – Creative Production

Job Title : Quality Manager, Creative Production

Location : Mumbai, Maharashtra/Remotely

Business/Functional Unit : BEQC (Business Excellence & Quality Compliance)

Reports to : Quality Assurance Manager

Role Description

As the Quality Manager for Creative Production Services, you will be the driving force behind quality excellence across all creative outputs—including print, digital, audio-video, and packaging prepress deliverables. This role combines strategic oversight with hands-on leadership, ensuring that every asset meets the highest standards of accuracy, consistency, and client satisfaction.

You will lead, train, and motivate a team of 35 quality analysts and checkers, fostering a culture of precision, accountability, and continuous improvement. Your responsibilities include reviewing design files for technical accuracy, managing colour fidelity, enforcing prepress standards, and resolving production issues in collaboration with design and QC teams. You will also implement and maintain Quality Management Systems (QMS), generate regular quality reports for internal and client stakeholders, and use data-driven insights to elevate performance across the board.

The ideal candidate will bring deep expertise in creative production quality, strong leadership skills, and a proactive mindset to guide the team and optimize output quality at scale.

Key Result Areas (KRAs)

• Quality Control & Assurance: Ensure all designs meet predefined quality standards and client requirements.
• Process Improvement: Continuously identify and implement improvements in the design and production process to enhance quality and efficiency.
• Technical Proficiency: Maintain up-to-date knowledge of relevant software and tools to ensure high-quality design outputs.
• Compliance & Documentation: Adhere to industry regulations and maintain comprehensive documentation for all quality assurance activities.
• Team Collaboration & Training: Work closely with all the teams and provide feedback to enhance overall quality awareness and skills.
• Quality Standards: Agree on standards and define clear quality methods for the team.
• Control Systems: Establish and manage controls and documentation, including error analysis reports.
• Checklist Creation: Develop a checklist with the department head to ensure task completion.
• Performance Audits: Evaluate weaknesses and suggest improvements.
• Artwork Inspection: Ensure artwork aligns with briefs and guidelines.
• Management Support: Assist the leadership team as needed.
• Deadline Adherence: Maintain focus on meeting deadlines, compile and update studio schedules, inform departments about project status, and manage workload distribution.
• Performance Dashboard: Create a personal dashboard based on error logs and plan training to minimise mistakes.
• ISO Compliance: Stay aware of ISO9001, 14001, 27001 requirements, implement a risk-based approach and record performance based on assigned tasks.

Competencies

• Technical Expertise: Deep understanding of packaging design principles, materials, and industry-specific software.
• Analytical Thinking: Ability to analyse complex data and translate it into actionable quality improvement plans.
• Attention to Detail: Keen eye for detail to identify even the smallest design flaws or inconsistencies.
• Communication Skills: Strong verbal and written communication skills to effectively convey quality standards and processes to team members.
• Problem-Solving: Identify problems, analyse root causes, and implement corrective actions.
• Project Management: Capable of managing multiple projects simultaneously while ensuring quality standards are met.
• Focus and Precision: Maintaining concentration and ensuring precise outcomes.
• Steady Performance: Upholding consistent quality and meticulousness.
• Pressure Resilience: Working swiftly and precisely, even when stressed.
• Self-Drive: Being self-motivated and systematic in approach.
• Sustained Attention: Possessing the stamina to stay focused over extended durations.
• Team Collaboration: Contributing effectively within a team setting.
• Efficient Execution: Employing intelligent strategies for optimal productivity.

Preferred Qualification & Technical Skills

• Graduate in any stream
• A good standard of English, especially grammar and spelling.
• Strong spoken and written communication skills.
• Minimum 8-10 years of experience in quality assurance
• Knowledge in Standard Proofreading marks with the PDCA (Plan–Do–Check–Act) approach.
• Experience in client-facing quality reporting and audit readiness
• Strong understanding of prepress and allied standards will be an advantage