Account/Project Manager

Designation: Account/Project Manager

Business/Functional Unit: Brand KCS

Location: Remotely/Gurugram, Haryana

Role Description

Role involves managing client relations by understanding the client’s hierarchy and mapping the same with the company’s hierarchy while ensuring proper project management that captures all client’s requirements.

Key Responsibility Areas

Responsibilities
A thorough knowledge of the following is mandatory for the person

• Establish, develop and maintain positive working relationships with client contacts at all levels at all times.
• Responsible for overseeing and/or directly coordinating or setting up a new Client in the early stages of a new engagement including but not limited to; admin/finance, workflow systems, dedicated teams, and initial estimates/quotes and project plans, etc
• Be ‘on brand’ aware for each client and an initial stage in the QC/QA process to ensure all creative production work is delivered ‘right first time and consistent with agreed Brand Guidelines.
• Manage client engagement from the client briefing through to final delivery. Working closely with the studio team to plan, prioritize or organize projects or jobs and ensure deliverables are on time and on budget and meet client expectations.
• Facilitate resolution of any issues on client’s work. Understanding client expectations/requirements and meeting SLA(s) defined to maximise client retention and contract renewals.
• Setup weekly/bi-weekly/monthly/quarterly meetings/conference calls with clients.
• Identify new business and revenue growth opportunities.
• Maintain all budgetary and billing information — work seamlessly with the finance to ensure accurate and timely billing/invoicing, payments and ongoing consolidation reporting for all Clients supported
• Supporting Marketing and Sales with new opportunities as and when applicable
• Managing and developing individuals, or team of Assistant Account Managers as applicable

Role Requirements

• Interpersonal skills with a natural ability to articulate and comprehend design briefs, projects and campaigns. Good listening and presentation skills.
• Superior Problem Solving and Decision Making Skills: Ability to work with senior business minds to help articulate the messages to the clients, and then translate them into creative breakthroughs and compelling solutions.
• Communication Skills : An exceptional communicator; articulate with both the written and spoken word, be it a quick email or a detailed proposal
• Strong customer service orientation with proven results.
• Ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal department
  
  Preferred Qualification & Experience
• Ideally a minimum of 6 years of experience in account/project management or coordination or similar role with a creative agency or creative production company or in-house creative production team.
• Bachelor’s degree in Management, Design or a related field or a combination of education or work experience can be substituted.